Welcome to the FAQ page for the Ticket Exchange Program
Here, you'll find answers to frequently asked questions about how to exchange your tickets for regular season matches.
What is the Ticket Exchange Program?
The Ticket Exchange Program allows members to exchange tickets for regular season matches. You can exchange up to 4 games per season, but note that Open Cup, Playoffs, and additional tournaments are excluded from this program. Including Miami and Atlanta
Can I exchange partial tickets (e.g., 2 of 4 tickets)?
Yes, partial exchanges are allowed. You can exchange up to the number of tickets on your account.
What happens to exchanged tickets?
When tickets are exchanged, they will be made available for single-match sales. This allows other fans to purchase tickets that are no longer in use.
When is the deadline for exchanging tickets?
Exchanges can be made up until 10 days prior to the match. This is to ensure that exchanges do not interfere with weather-dependent conditions, such as parking and other logistics.
Are all matches eligible for exchange?
Not all matches are available for exchange. The club will determine and broadcast which events are eligible and ineligible for the Ticket Exchange Program. Miami and Atlanta won't be included.
I no longer need the additional tickets for my original exchange. Can I sell these tickets?
These tickets will not be eligible for resale.
What happens if I exchange for a ticket of a different price?
Exchanges will be made based on value:
- Higher price point: If you exchange for a more expensive ticket, you will need to pay the difference.
- Lower price point: If you exchange for a less expensive ticket, the exchange will be treated as an even swap (1 for 1 exchange).
Can I complete exchanges over the phone?
Yes, Membership Services Specialist Team will be able to help complete exchanges over the phone.
Can exchanges be made through the App?
Exchanges must be done through account manager desktop and cannot be done through the Nashville SC app.
Do I need to pay off my account to exchange tickets?
Yes, your account must be up-to-date and compliant on Account Manager. If you're exchanging a match that hasn't been paid for yet, you'll need to pay off that match before the exchange can be completed.
If you have more questions or need assistance, please contact your Membership Services Specialist. We’re here to help you!
